Offline Access to Video and Guaranteed Version Control Improve Customer Experience at Home Gallery Locations
Englewood, CO—June 10, 2015 — PlayerLync, the industry leader in mobile content control and teamwork, today announced that the Richmond American Homes companies have successfully implemented its platform in Home Gallery locations across the country, resulting in immediate and dynamic improvements to the builder’s on-the-floor design and personalization experience.
Until last fall, the Richmond American Homes subsidiaries of M.D.C. Holdings, Inc. had been using a different data management solution on their design team’s tablets that wasn’t meeting its needs for a mobile video-friendly sales enablement solution. Design Consultants were having difficulty quickly accessing libraries of spec sheets and manufacturer videos when walking the gallery floor with customers. Furthermore, it was a very manual process to provide updated sales materials to the Design Consultants.
After adopting PlayerLync’s innovative content control and review platform, Richmond American Homes realized immediate benefits. As part of the engagement process, Home Gallery Design Consultants who accompany customers on the sales floor can show videos on the tablets, and insert annotations and notes on the home design options within a document or video, regardless of an Internet connection.
“Before we used PlayerLync, we did not have easy offline access to documents and videos, and we relied on printed documentation,” says Ben Clarke, Director of National Home Gallery for Richmond American Homes. “Now, our Design Consultants have improved the customer experience and are using video in ways we never could before. PlayerLync has been a positive solution for us.”
Initial deployment of PlayerLync was easy and quick: the platform was in use in Home Gallery locations within 8 weeks of selecting PlayerLync. Richmond American discovered that the side-by-side sales experience improved because our Design Consultant and customers no longer had to wait for streaming media to load or deal with frustrating buffering delays. Moreover, the ease of use for administrators and end users proved to be another benefit.
“Richmond American Homes embraced tablet technology early on to help drive the employee and customer experience in their Home Galleries,” says Bob Paulsen, CEO and co-founder of PlayerLync. “When we learned the ways their initial software tools failed to meet the business needs, we were pleased to show Ben and his team how PlayerLync would help them maximize the ROI of their tablet investment and also functionally deliver exactly what they needed. PlayerLync now provides Home Gallery Design Consultants with a quick and easy application on their tablets they can use while working with customers to reference and showcase different design and accessory options.”
For additional information about PlayerLync’s revolutionary technology, visit the company’s website at http://www.playerlync.com.
PlayerLync let’s organizations easily push-and-pull video and documents to live securely and locally on tablets, and empowers mobile teamwork in amazing new ways.
On average per month, a PlayerLync customer transfers 40,000 Gb of content and 100,000 files and saves 4,000 hours of download time via its proprietary sleep mode synchronization.
PlayerLync powers mobile content control and teamwork for leading enterprises such as Chipotle, Red Robin, Bridgestone, and teams in the NFL, MLB, and NBA, that need to keep their distributed mobile workforces current and consistent. For more information, please visit http://www.playerlync.com.